Frequently Asked Questions
Q. Why should I create an account?
A. You can go back to your account and see the status of your order. Once your account is setup, you never have to type your name and address in again.
Q. What is your return & refund policy?
A. We have a 100% satisfaction guarantee policy! Just return anything you don't like within 10 days for a full credit of the merchandise. You pay for shipping both ways.
Q. Is this site safe for ordering?
A. Invincible Music is PCI Compliant & uses the newest encryption combination of Blowfish (256-bit keys) and RSA (1024-bit keys) which guarantees complete security.
Q. How do I get my downloads?
A. You will receive a email with a link to all your downloads. Check your spam folder if you do not receive and emailed invoice.
Q. I do not order via the internet, or want to pay with a check, so how can I order?
A. You can call us via our toll-free phone number: 877-763-0080 pin#4659. You may phone in an order and send a check if you prefer. Please note that we are a family run company and are not always by the phone but you can leave a message for us to call you back.
Q. How long does it take for you to ship my order?
A. Orders ship within 48 hours (working days). You can have us ship via U.S.P.S. or UPS services many options.
Q. How can I use a coupon?
A. At the end of the ordering process you may add the coupon code for your discount. Please note that coupons are not valid for special discounted accounts such as yoga teacher, wholesale and distributor.
Q. How long have you been in business?
A. Invincible Music was started in 1978 and are pioneers of healing music and world beat music. We have sold over three million albums some of which have been tracked in the top ten with Billboard Magazine.
A. We will never sell or give your information away.
Q. How will I know if you received my online order?
A. Within 30 minutes of placing an order, you will receive an email confirming your order. Please contact us if you do not get your confirmation email.
Q. Where are you located?
A. We are located in Phoenix Arizona, U.S.A.
Q. Can you ship to other countries?
A. Yes, we serve the world at large!